Streamlining Epic Workflows for Physician Satisfaction

Physician dissatisfaction with EMR systems is a common challenge in many hospitals. One of our clients—a large urban hospital—noticed declining morale and increasing complaints from physicians about their Epic workflows. Providers were spending more time charting than caring for patients, and burnout was rising.

The Challenge

While the Epic system was functioning properly, it hadn’t been optimized for the hospital’s workflows. Providers were navigating cumbersome documentation, unnecessary clicks, and inefficient templates, leading to frustration and extended hours.

Our Approach

Our Epic-certified analysts conducted a comprehensive workflow analysis, shadowing providers and listening to their pain points. We customized documentation templates, streamlined order sets, and introduced time-saving provider features. Each specialty received tailored enhancements to suit their specific specialty needs.

The Results

After implementation, physicians reported a 25% reduction in time spent on documentation. Satisfaction surveys showed notable improvements, and many providers reported greater confidence and less after-hours work. The hospital saw increased provider engagement with the Epic system and a stronger culture of collaboration between IT and clinical teams.

Conclusion

Optimizing Epic workflows isn’t just a technical adjustment—it’s a provider satisfaction strategy. Healthcare and IT Solutions ensures that technology works for clinicians, not against them, resulting in better outcomes for everyone involved.